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FAQs

Before you book

Once you have booked

Why book with Frontier Ski?
What is included?
What deposit is required?
Is my money protected?

Will I receive anything from you?
What is the baggage allowance?
Seat Requests on your flight?

 

General FAQs

What kind of identification do I need to enter Canada?
Are there any restriction on visitors to Canada?
What kind of documents do I need to bring children into Canada?
What quantities of alcohol and tobacco can I bring into Canada?
What is the Drinking age in Canada?
What documentation do I need to drive in Canada?
Are there any special rules about driving in Canada?
What is GST?
How do visitors to Canada get a tax refund for items purchased in Canada?
What travel information is available to people with disabilities?
What are the Canadian federal and provincial statutory holidays?
What type of electrical outlets are used in Canada?
How do I telephone the UK from Canada?
What is the weather like in Canada?
What do things in cost in Canada?
What is the time difference in Canada?
How big is Canada?
What is the population of Canada?
Where is the highest waterfall in Canada?



Before you book

Why book with Frontier Ski?
We have over 20 years of knowledge and experience in arranging ski holidays to North America. We believe you deserve to travel in style, which is why we include private transfers and complimentary UK departure airport lounges in all our holiday packages we tailor-make.

What is included?
We offer tailor made ski holidays so we can include as little or as much as you would like us to.  Usually the ski holidays would include flights, accommodation, private transfers, airport departure lounge and all tax. We can also include ski extras such as lift passes, rentals and ski school, and other VIP concierge items such as transfers from your home to the airport, extra airport lounges and extra excursions in resort.

What deposit is required?
All bookings require a standard deposit of £250 per person when booking. Some components may need to be paid in full at the time of booking or reuqire a larger deposit. If this is the case you will be informed of the larger deposit required upon booking. We do not charge credit card charges on deposit amounts. We do charge a 2.5% credit card charge in final balance payments on a credit card. The final balance is due 8 weeks prior to departure and the due date will be indicated on your confirmation and invoice.

Is my money protected?
Your money is 100% protected due to our ATOL and ABTA bonds. Should we or a supplier go bust you will receive a full refund.

 

Now you have booked

Will I receive anything from you?
Once you have booked your holiday with Frontier Ski you will receive an emailed confirmation and invoice and an ATOL certificate. About 10 to 14 days prior to departure you will receive a document pack in the post, This pack will include your itineray, flight e-ticket details, vouchers, etc. 

What is the baggage allowance?
Air Canada you are allowed 1 checked bag and 1 piece of carry on baggage For each bag the maximum weight is 50 lbs (23 (kg). The maximum linear dimensions of your suitcase must be no more than 62 inches or 158 cms. There are special rates for sporting equipment such as golf bags and skis.
Air Transat Free allowance on Air Transat is 20 kg (44 lbs) total per passenger in Economy Class and 40 kg (88 lbs) in Club Class plus a small carry-on bag. Free carriage of certain items such as golf bags, child seats and skis.

Seat Requests on your flight?
If flying on Air Canada, we will reserve your seats free of charge. British Airways does charge depending on the seat /class chosen. Otherwise you can select your seat within 24 hours prior to travel when you check in on line.

General FAQS



What kind of identification do I need to enter Canada?
A passport valid until at least the day after you return from Canada. If you hold a full British Passport, you do not need a visa. For other nationals please refer to Visas.

Are there any restrictions on visitors to Canada?
Yes, Canada has a strict legal system and limits its visitors. If you have a criminal record please contact the High Commission for clarification

Canadian High Commission
Immigration Section
38 Grosvenor Street
London, U.K
W1K 4AA

What kind of documents do I need to bring children into Canada?
Children must have their own passport. A letter of permission is required from the parents of any children accompanying travellers who do not have legal custody of the children. If only one parent is travelling with the child, a letter of authority from the other parent is required. If this is impossible, we recommend carrying a letter from a solicitor or a death certificate if applicable to avoid awkward questions at Immigration.

What quantities of alcohol and tobacco can I bring into Canada?
Alcohol - Those meeting the age requirements of the province or territory of entry (19 in most provinces; 18 in Alberta, Manitoba and Québec) may bring either 40 oz. of liquor or wine or 24, 12 oz. containers of beer or ale
Tobacco - Visitors meeting the age requirements of the province or territory of entry may bring in 200 cigarettes, 50 cigars, 7 oz. loose tobacco and 200 tobacco sticks.

What is the Drinking age in Canada?
19 in most provinces. 18 in Alberta, Manitoba and Quebec.

What documentation do I need to drive in Canada?
A Valid British Licence is all you need.

Are there any special rules about driving in Canada?
Driving is on the right hand side of the road. Pedestrians have the right of way and in certain provinces you can turn right on a red signal. There is also a 4-way stop. This is a cross roads where the right of way is given to first to arrive at the cross roads.

What is GST / HST?
A 5% purchase tax (GST) or 12% tax (HST in B.C. - this combines the GST & PST) that is levied on most goods and services similar to the VAT in the UK. Confusingly for us, it is not included in the price labels of things in shops but levied at the check out counter. Tax can be reclaimed on certain articles.

How do visitors to Canada get a tax refund for items purchased in Canada?
The Canadian Inland Revenue have recently removed the rebate for GST on hotel accommodation so this is now included in your holiday. If you buy certain goods over the value of $50 in Canada, you may be able to reclaim the tax. Visit the Canada Customs and Revenue Agency website for more details.

What travel information is available to people with disabilities?
For most able-bodied people, taking a vacation is no great challenge. Just put together the money, climb aboard a plane and away you go. For many people with disabilities, it is not so easy. Getting on and off airplanes, getting around your vacation spot, finding accessible hotels and restaurants can all pose great challenges. Increasingly, travel providers are recognizing the need to increase accessibility for travellers with disabilities. A variety of travel services are now offered to travellers with special needs. So, as you are planning your trip, visit Access to Travel for details on national transportation carriers, local transportation, and a variety of travel resources on facilities and services.

What are the Canadian federal and provincial statutory holidays?
Canadians celebrate several national (federally established) statutory holidays, in addition to various statutory holidays established by the provinces and territories. Holiday Dates.

What type of electrical outlets are used in Canada?
Canadian appliances operate on 110 voltage, 60Hz alternating current 2 pins. This means that unless you have a transformer your electrical appliances will only work at half their usual strength as the UK has 240 volts and AC. For more information, check out the World Electric Guide which can tell you what the voltage, frequencies and plugs are in many different countries, including Canada.

How do I telephone the UK from Canada?
To dial the UK from Canada prefix the number with 011 44 ie 01144 208 776 8709 A UK mobile, unless it is a tri-band, will not work in Canada. You will also find that much of Canada is not covered by a mobile network. Many Canadian pay phones take credit cards and you can buy phone cards in Canada that offer very cheap telephone calls to the UK. To dial Canada prefix the 10 digit number by 001. You will normally see Canadian numbers written (001) 123 4567. You will need to dial all this.

What is the weather like in Canada?
In such a huge country, the weather varies enormously. Have a look at Canada Weather for some stats and the current weather

What do things cost in Canada?
Things are generally cheaper in Canada than in the UK. Here are some sample prices based on an exchange rate of $1.5 to the £1:
litre of bottled water: 55p
cup of coffee and doughnut: £ 1.50
pack of cigarettes: £ 3.50 to £ 4.50
newspaper: 75p
t-bone steak per kg: £ 23.00
litre of petrol: 75p
souvenir t-shirt: £ 5.00
bottle of Molson: £ 3.00
litre of milk: 95p
movie ticket: £ 7.50

What is the time difference in Canada?
Canada has 6 time zones!
London - GMT -0000
Newfoundland - GMT -0330
Atlantic - GMT -0400
Eastern - GMT -0500 (Toronto & Montreal)
Central - GMT -0600
Mountain - GMT -0700 (Calgary and the Alberta Rockies)
Pacific - GMT -0800 (Vancouver and British Columbia)

How big is Canada?
9,976,000 square kilometres (UK is 244,820 square kilometres)

What is the population of Canada?
33,311,400 (January 2008) (population of UK 61,414,062))

Where is the highest waterfall in Canada?
Della Falls, BC.