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FAQs

Before you book

Once you have booked

Why book with Frontier Ski?
What is included?
What deposit is required?
Is my money protected?


Will I receive anything from you?

What is the baggage allowance?
Seat Requests on your flight?
What are the entry requirements for North America?

 

General FAQs

What kind of identification do I need to enter Canada?
Are there any restriction on visitors to Canada?
What kind of documents do I need to bring children into Canada?
What quantities of alcohol and tobacco can I bring into Canada?
What is the Drinking age in Canada?
What documentation do I need to drive in Canada?
Are there any special rules about driving in Canada?
What is GST?
How do visitors to Canada get a tax refund for items purchased in Canada?
What travel information is available to people with disabilities?
What are the Canadian federal and provincial statutory holidays?
What type of electrical outlets are used in Canada?
How do I telephone the UK from Canada?
What is the weather like in Canada?
What do things in cost in Canada?
What is the time difference in Canada?
How big is Canada?
What is the population of Canada?
Where is the highest waterfall in Canada?



Before you book

Why book with Frontier Ski?
We have over 25 years of knowledge and experience in arranging ski holidays to North America. We believe you deserve to travel in style, which is why we tailor-make all the holidays we sell to include what you want.

What is included?
We offer tailor made ski holidays so we can include as little or as much as you would like us to.  Usually the ski holidays would include flights, accommodation, private transfers, airport departure lounge and all tax. We can also include ski extras such as lift passes, rentals and ski school, and other VIP concierge items such as transfers from your home to the airport, extra airport lounges and extra excursions in resort.

What deposit is required?
All bookings require a standard deposit of £250 per person when booking. Some components may need to be paid in full at the time of booking or reuqire a larger deposit. If this is the case you will be informed of the larger deposit required upon booking. We do not charge credit card charges on deposit amounts. We do charge a 2.5% credit card charge in final balance payments on a credit card. The final balance is due 8 weeks prior to departure and the due date will be indicated on your confirmation and invoice.

Is my money protected?
Your money is 100% protected due to our ATOL and ABTA bonds. Should we or a supplier go bust you will receive a full refund.

 

Now you have booked

Will I receive anything from you?
Once you have booked your holiday with Frontier Ski you will receive an emailed confirmation and invoice and an ATOL certificate. About 10 to 14 days prior to departure you will receive a document pack in the post, This pack will include your travel documents including itinerary, flight e-ticket details, vouchers, etc. 

What is the baggage allowance?
Air Canada you are allowed 1 checked bag and 1 piece of carry on baggage. For each bag the maximum weight is 50 lbs (23kg). The maximum linear dimensions of your suitcase must be no more than 62 inches (157cm). There are special rates for sporting equipment such as golf bags and skis.
Air Transat Free allowance on Air Transat is 20kg (44 lbs) total per passenger in Economy Class and 40kg (88 lbs) in Club Class plus a small carry-on bag. They provide free carriage of certain items such as golf bags, child seats and skis.

Seat Requests on your flight?
If flying on Air Canada, we will reserve your seats free of charge. British Airways does charge depending on the seat /class chosen. Otherwise you can select your seat within 24 hours prior to travel when you check in on line.

What are the entry requirements for North America
Passport/Visa

All British passengers, including children, must be in possession of a valid Passport. Your passport must be in the same name as your tickets. This also applies if you are newly married. Your passport should be valid for the proposed duration of your stay. No additional period of validity beyond this is required, but if your passport has less than 6 months validity remaining when you arrive in Canada or USA it may take longer to pass through immigration control. 

Effective April 1, 2016, all Visa Waiver Program (VWP) passengers traveling to the United States are required to have an electronic passport (e-chip) or risk being denied entry upon arrival into the United States. Passports that have been issued in recent years have chips incorporated, however, up until 2013 passport issuance, the electronic chip was not required. An E-Passport is an enhanced secure passport with an embedded electronic chip.

British Citizens don’t usually need a visa to visit Canada for short periods. If you have a different type of British nationality, have a criminal conviction or intend to travel for a longer period (several months), check entry requirements with the Canadian High Commission - www.canadainternational.gc.ca or call on Tel: (207) 258 6699. All visitors must have sufficient funds to maintain themselves and dependants during their stay. All visitors must have a return or onward ticket. There are no current vaccinations or inoculations required for entry into Canada.

Visa waiver travellers from all 27 Visa Waiver Program countries must present either a machine-readable passport; one where the personal detail information section (the page with the photo) has arrows (<<

 

For non-UK passports, they must be valid for at least six months beyond their expected stay. It is important to check with the US Embassy your specific entry requirements. These are changing regularly therefore we recommend you visit their site for up to date information : www.usembassy.org.uk or call on Tel: (0904) 245 0100.

If your passport is lost or stolen, report it first to the police and then to the nearest British Consulate. The Consulate will, after making some enquiries, issue an emergency document to enable you to get home. Checks confirming your entitlement may take some time and could cause you some delay. There is a fee for this service.

The British High Commission Ottawa, 80 Elgin Street, Ottawa, Ontario, K1P 5K7, Canada

Tel: (613) 237 1530

The British Embassy, 3100, Massachusetts Avenue NW, Washington DC, 20008, U.S.A.

Tel: (202) 588 6500 Fax: 202 588 7870

 

ESTA – ENTERING THE USA – IMPORTANT!
Travelling into the USA The Visa Waiver Program Travellers (which includes UK residents) now have to obtain a travel authorization via the Electronic System for Travel Authorization (ESTA) prior to boarding a carrier to travel by air or sea to the U.S. To apply for travel authorization, please visit https://esta.cbp.dhs.gov/. Answer all required questions and submit your application for travel authorization. As of 9th Sep 2010 there will be a $14 charge for this. In most cases an almost immediate determination of eligibility for travel is provided.

ETA – ENTERING CANADA – IMPORTANT!
IMPORTANT Effective March 15 2016 all visitors will be required to obtain a travel authorisation via the Electronic Travel Authorization (ETA) prior to boarding a carrier to travel by air or sea to Canada. It is recommended you apply at the very latest 72 hours before you depart, however we cannot stress more strongly you must do this at the earliest possible opportunity when you have booked your holiday. ETA is now accessible online http://www.cic.gc.ca/english/visit/eta.asp. There is a $7 (Canadian) charge per person and it will take just a few minutes. Most ETA-eligible applicants will get their authorization within minutes of submitting the online form. It is electronically linked to your passport and is valid for five years or until your passport expires, whichever comes first. A friend or relative can do this on your behalf if you do not have a computer to hand, they will need your passport details, Date of Birth, Departure date, Place of Birth etc.

APIS - Advanced Passenger Information Service

To comply with US / CANADA Customs and Border Protection & Transport Security Administration, it is now mandatory that the following Secure Flight Passenger Data/Advanced Passenger Information be entered into your booking at least 72 hours before your departure. Some airlines require the data before they permit tickets to be issued therefore we recommend that the following information is provided as soon as possible after making your booking or at least 30 days before your departure from the UK. (i) Passport Number, (ii) Passport Expiry Date (iii) Country of birth, (iv) Date of birth, (v) Country where passport issued, (vi) Your country of residence, and, (vii) Your destination address, including the Zip Code (postal code) for your first nights stay in Canada. Please complete the APIS form sent with your confirmation and return it to us in order that we can complete the process for you. Alternatively, most airlines can collect this information via their websites, usually in the section called ‘Manage My Booking’ or ‘Provide Your Advance Passenger Information’. 


General FAQS



What kind of identification do I need to enter Canada?
A passport valid until at least the day after you return from Canada. If you hold a full British Passport, you do not need a visa. For other nationals please refer to Visas.

Are there any restrictions on visitors to Canada?
Yes, Canada has a strict legal system and limits its visitors. If you have a criminal record please contact the High Commission for clarification

Canadian High Commission
Immigration Section
38 Grosvenor Street
London, U.K
W1K 4AA

What kind of documents do I need to bring children into Canada?
Children must have their own passport. A letter of permission is required from the parents of any children accompanying travellers who do not have legal custody of the children. If only one parent is travelling with the child, a letter of authority from the other parent is required. If this is impossible, we recommend carrying a letter from a solicitor or a death certificate if applicable to avoid awkward questions at Immigration.

What quantities of alcohol and tobacco can I bring into Canada?
Alcohol - Those meeting the age requirements of the province or territory of entry (19 in most provinces; 18 in Alberta, Manitoba and Québec) may bring either 40 oz. of liquor or wine or 24, 12 oz. containers of beer or ale
Tobacco - Visitors meeting the age requirements of the province or territory of entry may bring in 200 cigarettes, 50 cigars, 7 oz. loose tobacco and 200 tobacco sticks.

What is the Drinking age in Canada?
19 in most provinces. 18 in Alberta, Manitoba and Quebec.

What documentation do I need to drive in Canada?
A Valid British Licence is all you need.

Are there any special rules about driving in Canada?
Driving is on the right hand side of the road. Pedestrians have the right of way and in certain provinces you can turn right on a red signal. There is also a 4-way stop. This is a cross roads where the right of way is given to first to arrive at the cross roads.

What is GST / HST?
A 5% purchase tax (GST) or 12% tax (HST in B.C. - this combines the GST & PST) that is levied on most goods and services similar to the VAT in the UK. Confusingly for us, it is not included in the price labels of things in shops but levied at the check out counter. Tax can be reclaimed on certain articles.

How do visitors to Canada get a tax refund for items purchased in Canada?
The Canadian Inland Revenue have recently removed the rebate for GST on hotel accommodation so this is now included in your holiday. If you buy certain goods over the value of $50 in Canada, you may be able to reclaim the tax. Visit the Canada Customs and Revenue Agency website for more details.

What travel information is available to people with disabilities?
For most able-bodied people, taking a vacation is no great challenge. Just put together the money, climb aboard a plane and away you go. For many people with disabilities, it is not so easy. Getting on and off airplanes, getting around your vacation spot, finding accessible hotels and restaurants can all pose great challenges. Increasingly, travel providers are recognizing the need to increase accessibility for travellers with disabilities. A variety of travel services are now offered to travellers with special needs. So, as you are planning your trip, visit Access to Travel for details on national transportation carriers, local transportation, and a variety of travel resources on facilities and services.

What are the Canadian federal and provincial statutory holidays?
Canadians celebrate several national (federally established) statutory holidays, in addition to various statutory holidays established by the provinces and territories. Holiday Dates.

What type of electrical outlets are used in Canada?
Canadian appliances operate on 110 voltage, 60Hz alternating current 2 pins. This means that unless you have a transformer your electrical appliances will only work at half their usual strength as the UK has 240 volts and AC. For more information, check out the World Electric Guide which can tell you what the voltage, frequencies and plugs are in many different countries, including Canada.

How do I telephone the UK from Canada?
To dial the UK from Canada prefix the number with 011 44 ie 01144 208 776 8709 A UK mobile, unless it is a tri-band, will not work in Canada. You will also find that much of Canada is not covered by a mobile network. Many Canadian pay phones take credit cards and you can buy phone cards in Canada that offer very cheap telephone calls to the UK. To dial Canada prefix the 10 digit number by 001. You will normally see Canadian numbers written (001) 123 4567. You will need to dial all this.

What is the weather like in Canada?
In such a huge country, the weather varies enormously. Have a look at Canada Weather for some stats and the current weather

What do things cost in Canada?
Things are generally cheaper in Canada than in the UK. Here are some sample prices based on an exchange rate of $1.5 to the £1:
litre of bottled water: 55p
cup of coffee and doughnut: £ 1.50
pack of cigarettes: £ 3.50 to £ 4.50
newspaper: 75p
t-bone steak per kg: £ 23.00
litre of petrol: 75p
souvenir t-shirt: £ 5.00
bottle of Molson: £ 3.00
litre of milk: 95p
movie ticket: £ 7.50

What is the time difference in Canada?
Canada has 6 time zones!
London - GMT -0000
Newfoundland - GMT -0330
Atlantic - GMT -0400
Eastern - GMT -0500 (Toronto & Montreal)
Central - GMT -0600
Mountain - GMT -0700 (Calgary and the Alberta Rockies)
Pacific - GMT -0800 (Vancouver and British Columbia)

How big is Canada?
9,976,000 square kilometres (UK is 244,820 square kilometres)

What is the population of Canada?
33,311,400 (January 2008) (population of UK 61,414,062))

Where is the highest waterfall in Canada?
Della Falls, BC.